In many cases, your Primary User doesn't even need to complete a form.
The table below provides information on the changes you can make in Business Internet Banking (BIB), along with which users can make them.
Ways to Bank
Online forms and paper mandates
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Type of change in BIB | Who can make such changes in BIB |
|---|---|
Manage Business
Account services
| The Primary User can submit and approve these changes. |
Manage Business
| The Primary User can submit these changes and approval needs to be given by the directors, partners or office holders of the organisation. |
Manage Business
Account services
| The Primary User can submit these changes and approval must be in accordance with the mandate. |
Manage Business – Online forms
| All users can submit these changes and approval must be in accordance with the mandate. |
Please take the time to review the signing instructions, as all requests will need to be authorised correctly. If the information doesn’t match, the request will be rejected.
Registering for Business Internet Banking
If you haven’t already, you can register for Business Internet Banking.
If you’re registered for Business Internet Banking and you need to replace a Primary User, this can be done online by going to Manage accounts > Online forms. Alternatively, you can use this form to replace a Primary User.
Not yet registered for Business Internet Banking?
If you’re not already registered for Business Internet Banking, you can still access our online forms and paper mandates, although some will need to be downloaded, printed, physically signed and posted.
