On behalf of HSBC UK, we’d like to thank you for banking with us and hope that we can help you with your finances again in the future.
How do I close my account?
HSBC Kinetic accounts
To close a HSBC Kinetic account, you’ll need to use the ‘Chat with us’ feature in the HSBC Kinetic app or call us on 0345 587 3529 (+44 1397 436 960 from outside the UK). Unfortunately, we’re unable to close HSBC Kinetic accounts using any of the other ways mentioned on this page.
For all other HSBC business accounts
There are a few ways to do this.
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Using Business Internet Banking
If you use Business Internet Banking, you can request to close your account online. You’ll need to complete a simple digital form, and the details are sent directly to us.
To access the closure form on Business Internet Banking, simply go to the ‘Account Services’ tab and select ‘Account Closure’.
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Using a digital Business Account Closure form
If the signatories on the account have email addresses and mobile phone numbers that we hold in our records, you can request to close your account using the digital Business Account Closure form on the link below and the details are sent directly to us.
You'll need to complete the digital form and share with signatories in your organisation that need to sign the form.
Please note, if you don't complete all the sections, it may take us longer to close your account(s).
Business account closure | HSBC UK
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Completing our Business Account Closure form
If you don’t have access to Business Internet Banking and you can not use the digital form, you can complete the Business Account Closure form on the link below by filling in all the details and printing it once completed. You’ll then need to sign it and return it to the address provided on the form.
Please note, if you don’t complete all the sections, it may take us longer to close your account(s).
Business Account Closure form (PDF, 255KB)
This form uses a pop-up feature to give you additional information, so you’ll need to make sure you have the latest version of PDF software installed to see these. This also works best when viewed on a computer, rather than a phone or tablet.
What could delay the closure of my account?
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Authorisation
The Business Account Closure form must be signed in accordance with your bank mandate.
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Being overdrawn
We cannot close your account if it has an outstanding debit balance (i.e., an overdraft). We can arrange to repay this for you by using money from another HSBC account in your name - you’d need to select this option on the closure form. If you need to use money from another source, you must repay the overdraft before submitting the form.
Transfer of balances
We can transfer your balance to another account at another bank by electronic bank transfer. This is the quickest and easiest way for any money to be moved, although there will be a charge which will be deducted from the amount transferred. The account you’re transferring the balance to does not need to have the same business name as your account with us.
Product Closure
If there’s a specific product you wish to close, our Chat Assistant is available online and in our HSBC UK Business Banking app 24 hours a day, 7 days a week to answer common banking queries. If it doesn’t help with your query, you can connect to an agent during opening hours.
- If you’re using a desktop, click Need help? or the Chat with us tab on the right-hand side of your screen
- If you’re using the business banking app, go to Chat with us in the ‘More’ or 'Business account' menu
Transaction history
Once you've closed your account, the online statement history will no longer be available. You may want to print or download any statements before closing your account(s) to make sure your records are complete.
Transaction history provided at account closure
When we close your current account, we’ll send you a closing statement. We’re also required to send you up to 5 years’ statements for every current account you’re closing – unless you tell us you don’t need them. If you don’t want them, or would like less than 5 years’ of statements, just let us know on the form.
On the Business Account Closure form, we’ll also ask you how many months you’d like and if you’d like to receive your statements electronically or by post.
Please note, there may be exceptions that prevent us from providing this information.
Transaction history up to 5 years after account closure
If you don’t want your statements now, you can still request your transaction history for up to 5 years from the date of account closure.
To request your statements in the future, you can call us on 03457 60 60 60* and we’ll send you any statements that you request for the period commencing 5 years preceding the request date.
There’s no charge for providing your 5-year transaction history, regardless of when you let us know you want them. We’ll charge you for additional requests of statements though the charge per sheet is £1.00 with a maximum charge of £10.00, regardless of whether they are sent by post or electronically.
If you no longer hold an account with us, we may firstly ask you to send us identification documentation. Once this is received, in most cases we'll send you statements electronically or by post.
If you require further information or assistance regarding the closure of your account, please refer to Contact Us | HSBC Business Banking | Online Banking | HSBC UK.
*Our up to date opening hours can be found at business.hsbc.uk/contact-us.