Hello. Nice to see you here.

When you browse the web, you leave a digital footprint. It’s information about your device and the way you use it online.

We just want to let you know that we’ll collect this information about you. Most websites do this.

We use this information to deliver the website to you. We also use it for other things, which we think help you and us.

We’ve put this notice together to explain this. Don’t worry. It takes a little over 7 minutes to read.

By the way, when we say “we” this means the HSBC group of companies and our trusted partners who provide services to us.

These include our:

• Technology providers.
• Cybersecurity companies.
• Social media partners.
• Advertising partners.

This is our website notice.

We have other notices. Some of these may apply to you as well. It depends on how you choose to interact with us.

We collect information when you use our website. We also do this when you visit one of our social media sites.

When you view our website or social media sites, we can see:

If you follow a link to this website, we know the last site you visited. You may have reached this website by following a link from an email. When you open an email from us, we may be able to tell:

• that you've opened it.
• what links in the email you click on

When you fill in a form on our website, we can see what you type.

If you send us a message, we may collect information you tell us.

Some of this data is collected by:

We don't often know exactly who you are from this data. But sometimes we may connect this data with other information we hold about you.

For example:

• If you browse our website and then access online banking for yourself or for an organisation you act on behalf of, we may connect this data to you. The next time you visit, we may still link that data to you.

• If you browse our website while logged into social media accounts, then our partners may be able to connect this data to those accounts.

It might be possible to connect your browsing data to personal data held by third parties.

We use your data when it is in our legitimate interests.

This means we need to have a valid and lawful reason to use your data and balance this with your interests.

To deliver the website

We use your information to operate the website and monitor how well it is working. Most websites do this.

To improve our business

We use your information to:

• Understand how you use our services.
• View trends in product offerings.
• Develop well targeted offers and products.
• Find offers and products that may be of interest to you.
• Make our services better for you.
• Learn how useful our marketing is and make it better.

We may do this for you or for an organisation you act on behalf of, as set out in the full privacy notice.

We use your information to help protect you and ourselves against fraud or crime. For example, our service providers look at all use of our website to help block malicious activity. This helps keep you and us safe.

One of our security providers is Google ReCaptcha. Google asks us to tell you that this is subject to the Google Privacy Policy and Terms of Use.

When you visit our website, we may use data we collect to make the site reflect you. This could include:

• Tailoring our website content and services for you.
• Showing your information or updates that might be useful for you.
• Showing products or services that we think will be of interest to you.

When we advertise online, we may share your information with our advertising partners.

We may ask our advertising partner to use that information to:

• Check if you hold an account with them.
• Choose which adverts to send to you.
• Send our adverts to you.
• Exclude you from adverts, e.g. if the advert is for a service you already use.
• Advertise to people who have a similar profile to you or share your interests.
• Identify what other marketing may be of interest to you.
• Understand how useful our marketing is and make it better.

We may do this for you or for an organisation you act on behalf of, as set out in the full privacy notice.

HSBC uses social media to:

• Help connect with you.
• Share information about our products and services.
• Sometimes these involve using your data.
• Social media platforms may let you choose what advertising you receive. You should contact them for more information.

When you use an HSBC Page on Facebook, Meta Platforms Ireland Limited (previously known as Facebook Ireland limited) and HSBC collect information about you. This includes:

HSBC has access to this information to use for reporting, insights and marketing purposes and so does Meta Platforms Ireland. This helps HSBC improve our offering on Facebook and create better marketing. HSBC may also see this information if HSBC has communicated with you on Facebook. HSBC does this because it helps us know who we’re speaking to.

If you’ve allowed us to use cookies that support our marketing, HSBC and Meta Platforms Ireland can collect this information when you use HSBC’s site too. To learn more, or to switch this off, please visit our Cookies Notice at https://www.business.hsbc.uk/en-gb/cookie-policy You can control which cookies you allow by selecting “Manage Cookies”.

Meta Platforms Ireland is a ‘joint controller’ with us in law for processing where we collect information about you:

• From your actions on our Facebook page.
• Through the Facebook pixel on our website.

We and Meta Platforms Ireland have agreed to share some responsibilities to protect your personal data, by:

• Making sure we each have a legal basis for joint processing.
• Honouring your legal rights in respect of your data.
• Ensuring security of joint processing.

You can contact HSBC about how we do this. You can also contact Meta Platforms Ireland about what they do. This includes exercising your legal rights in respect of the data Meta Platforms Ireland collects and retains itself.

Further details of how Meta Platforms Ireland processes your personal information, the legal basis it relies on, your rights and their contact details can be found at: https://www.facebook.com/about/privacy.

We think carefully about how we use your information. We always aim to use it in a way that’s fair to you. You might prefer us not to use it for some purposes.

You have a legal right to:

• Ask us to provide you with copies of your personal information, make corrections or sometimes ask us to delete it.
• Object to our processing of your information in some circumstances. For example to ask us not to share your personal information for online advertising.
• Complain to the UK Information Commissioner’s Office by visiting ico.org.uk.

We may not always be able to stop processing your information, such as if we’re using it to help protect you or others.

We have a couple more things to tell you.

• Transfers: We transfer your information outside of the European Economic Area. If this happens your information may not have the same level of protection.
• Security: We’ll use a range of measures to keep your information safe and secure, such as encryption.
• Storage: We keep your information in line with our data retention policy. We do this to comply with legal and regulatory requirements, and for our legitimate purposes.

Our full privacy notice contains more information about these topics.

We’re always happy to hear from you.

You can contact our Data Protection Officer at:

This privacy notice may be updated from time to time, and you'll always be able to find the most recent version on this site.

Thank you for reading this privacy notice.

Happy browsing.