iOS devices: Touch ID and Face ID biometrics

Biometrics (Touch ID/Face ID/Fingerprint ID/Face recognition) are a simple and secure way to access the HSBC UK Business Banking app by letting your mobile phone ‘read’ your biometrics. You can use it as an alternative to your passcode.

To log on using biometrics, you need to have the HSBC UK Business Banking app on an HSBC approved iOS mobile device.

Biometrics (Touch ID and Face ID) are available to use on the HSBC UK Business Banking app on devices using iOS 13.0 onwards.

If you change or add new biometrics, you’ll receive a ‘records updated’ message prompting you to log on using your passcode.

Yes, as an alternative you can still log on to the HSBC UK Business Banking app using your passcode.

No. Your biometrics will not be stored in the HSBC UK Business Banking app or kept within HSBC.

For more details, please return to ‘Preferences’ and refer to the Biometrics section.

No. You can have only one active session on one device at any one time.

Touch ID is available on:

• iPhone 5s and onwards
• iPad 5th generation or onwards
• iPad Pro
• iPad Air 2
• iPad mini 3 and later.

Face ID is available on iPhone X and onwards and iPad Pro models with the A12X bionic chip or later.

Devices must be running with an operating system of iOS 13 or above.

You can use Touch ID or Face ID to generate codes on your Digital Security Device, log on, authorise payments, pay a new payee or as a primary user confirm changes to business contact details.

You must register and then activate your Business Internet Banking first. You can only then set up Touch ID or Face ID through HSBC UK Business Banking app.

Once you’ve activated Business Internet Banking you can download and log on to the HSBC UK Business Banking app using your Business Internet Banking credentials.

You can then follow the instruction mentioned above to enable Touch ID or Face ID on your, iPhone, iPad or Apple (iOS) device.

If you delete and reinstall the HSBC UK Business Banking app, you’ll need to re-register your fingerprint or face again within the app.

Yes. As an alternative, you can still log on to the HSBC UK Business Banking app using your passcode.

When you enable Touch ID or Face ID for the HSBC UK Business Banking app, any biometric data stored on your device - now or in the future - can be used to log on, make payments or changes on your account using the app. You should only enable Touch ID or Face ID if you’re the only person who has registered biometric data on your device. You can add or remove this data in your device settings.

There are two ways to disable Touch ID or Face ID for use in the HSBC UK Business Banking app

• In your preferences from the more menu of the HSBC UK Business Banking app.
• In your devices settings.

Enabling Touch ID or Face ID again in your device settings will also re-enable it for the HSBC Business Banking app.

You can disable Touch ID or Face ID from within the app by logging on to the HSBC UK Business Banking from an alternative mobile device. You’ll need your username, password and a code generated by your Security Device.

If you have any security concerns, log on to iCloud (iCloud.com) as soon as possible and remotely wipe your device by activating the ‘Find my iPhone’ app, selecting the lost device and erasing the data on it.

No. Your fingerprints will not be stored in the HSBC UK Business Banking app or kept within HSBC.