Business Other Ways To Bank

• If you reach your daily or monthly limit, your transaction will be declined at the Post Office®.
• If you exceed only your daily cash deposit limit, you can come back the next working day.
• If you exceed your monthly limit, you’ll need to wait until the first day of the month for your cash deposit limit to reset.

Alternative payment solutions available to you

You can also use our branches or Multi-Bank ATMs to pay in cash, however, some of our branches have cash deposit limits in place depending on the type of branch.

Alternatively, there are lots of other options to using cash – the suitability of these will depend on your business. For more information, please visit business.hsbc.uk/ways-to-bank.

All customers with a Business Debit Card that currently make cash deposits or withdrawals, need to make a balance enquiry, require change-giving or need to deposit cheques (with a standard HSBC paying in slip), will be able to use the Post Office^® - in addition to the HSBC branch network.

This service will be available to all customers with a Business Current Account, Community Account, or Charitable Bank Account, as long as they have a Business Debit or Business Deposit Card for cash transactions and balance enquiries. Cheque deposits require an HSBC paying in slip together with a cheque envelope (supplied by the Post Office®).

Customers will be able to make the following transaction types:

• Cash deposit.
• Cash withdrawal (notes only).
• Balance enquiry.
• Cheque deposit.
• Change-giving.

A Business Debit Card is needed for automated services. Cheque services don’t require a card but will need an HSBC paying in slip - together with a cheque envelope (supplied by the Post Office^®).

If you only want your employees to have a card to pay in or exchange cash (note/coin swap) at the Post Office®, you can apply for a Business Deposit Card.

Business Deposit Cards can’t be used to make payments or cash withdrawals – they can only be used to pay in at Post Offices® and at HSBC deposit machines.

For further information, please visit Business Deposit Card | Business Banking | HSBC

Customers who only use the service occasionally can simply go into any Post Office^® Branch and use the transaction types outlined above. If you make deposits of £20,000 and above, or £500 in coins per week, or you require a regular change-giving service, you’ll be required to agree access to your preferred Post Office^® Branch.

This can be done by contacting your Relationship Manager, by calling us on 03457 60 60 60, or by visiting your local HSBC branch.

For cash transactions, no. The Business Debit Card services utilise the LiNK system. This is a real-time settlement operation. Therefore, customers using the Post Office^® will be credited or debited in real-time. Due to the later opening hours of the Post Office^®, it will be possible for customers to credit/debit their account later than our 3:30pm branch cut-off. For cheque deposits, there will be an additional 1-2 business days required for clearing – this is because HSBC won’t receive the cheque envelope from the Post Office^® until the next business day following a deposit.

Yes, cheque deposits can be made at any Post Office^®. Please use your standard HSBC paying in or deposit slip. An HSBC cheque envelope will be provided by the Post Office^® at the time of deposit.

Yes, customers can do so using the Business Debit Card or Business Deposit Card.

You’ll pay no more than you’re currently paying for using HSBC branches. For services using a Business Debit and Business Deposit Card, instead of a paying in slip, the counter withdrawal or branch deposit fee will be lower – Click here to view the Business Price List.

If you’re enjoying free banking, this will also apply to the Post Office® Services until your free banking period ends. For negotiated customers, you’ll continue to pay the agreed deposit/withdraw fee.

At HSBC, we're committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you're not entirely satisfied with any aspect of our service, please let us know as soon as possible. For Account complaints, including settlement issues, please contact your Relationship Manager or call us on 03457 60 60 60.

For day-to-day queries regarding the Post Office®, you can visit a local Post Office® branch or visit their website.

If you’re not registered for Business Telephone banking and you do not have a Relationship Manager, please use our Branch Finder to locate your nearest HSBC branch.

Please refer to the Business Price List for charges associated with Self-service Multi-Bank ATM deposits and withdrawals.

You can withdraw any amount (as per the Business Debit Card limit) subject to the availability of funds in your account and machine withdrawal limits.

Please visit Cash Access UK to locate self-service access to cash near you.

You’ll be able to deposit sterling currency (notes only).

A Business Debit Card (Business Deposit Cards can’t be used as a PIN is required to use these machines).

To apply for a Business Debit card, please visit business.hsbc.uk/business-debit-card.

Transaction limits apply. Deposits made at Multi-Bank ATMs are subject to machine capacity, which may vary. The deposit value will contribute towards your daily/monthly cash deposit limit when using the Post office® and Multi-Bank ATMs.