For desktop users, simply go to the ‘Need help?’ or ‘Chat with us’ tab on the right hand side of your screen.
In your Business Banking app, simply go to the ‘Support’ menu and select ‘Chat with us’.
To discuss account specific information, log on to Business Internet Banking or the app to start a chat.
Get instant help with common banking queries 24/7
Ask us a question anytime, anywhere using your HSBC UK Business Banking app
Ask account specific questions when securely logged into Business Internet Banking or your HSBC UK Business Banking app
Available on our website, Business Internet Banking and in our HSBC UK Business Banking app
Agents online between 8am to 8pm, Monday to Friday and 8am to 2pm on Saturday
HSBC will NEVER ask you for personal information such as passwords or full account details. We may ask for partial information to help direct your query, e.g., last four digits of an account number. For more information on staying safe online, visit our Business Internet Banking Help Centre
For a quick way to get help, simply go to the 'Support' or ‘Business account’ menu in your app and choose ‘Chat with us’. You can get instant answers to common banking queries from the Chat Assistant.
If the Chat Assistant can’t help, you’ll be transferred to our agents automatically and we’ll respond as soon as an agent is available during opening hours. There’s no need to wait for a response, you’ll get a notification to your device as soon as we reply.
On our website or Business Internet Banking, simply look for the pink ‘Need help?’ or ‘Chat with us’ tabs on the right hand side of the screen.
Ask the Chat Assistant your questions to get instant help. If it doesn’t help with your query, you can connect to an agent. Agents are online during our contact centre opening hours. If you’re a Business Internet Banking user, you can still log on to send us a message when we’re closed.
If you want to discuss your existing account, please log in to Business Internet Banking or your HSBC UK Business Banking app to start a secure chat.
Note: HSBC staff will never ask you to reveal passwords or full account information.
