When you use the Business Telephone Banking service, you'll be asked to enter your bank account details (sort code and account number or 16 digital card number) and your date of birth. We’ll then verify you using Voice ID (if enabled) or by asking for 2 digits from your Telephone Security Number, along with the reason for your call.
What happens if I forget my security details?
If you forget your Telephone Security Number and are unable to use the service, you can click the ‘Need help?’ tab to the right of your screen for assistance. Alternatively you can click ‘Launch the form’ and complete a Reset User’s security details form.
Stay safe and save yourself time with Voice ID
Our Voice ID is making telephone banking easier and safer than ever:
Easier - you won't need to remember your Telephone Security Number. Instead, you'll just need your voice to access your account.
Safer - fraudsters and hackers may be able to steal or guess your Telephone Security Number, but they can't replicate your voice. Voice ID can even recognise your voice if you have a cold or a sore throat.
How do I sign up for Voice ID?
If you already have a Telephone Security Number, we can normally enrol you straight away - ask one of our expert advisors the next time you call us. If you don’t have a Telephone Security Number, you’ll need to register for this first which you can do here.