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Be Fraud Aware – Criminals can often “spoof” our telephone numbers to make it appear they’re calling from HSBC UK. Never share your internet banking security codes with anyone, including us. For further hints and tips on how to protect your business, please visit our Fraud Centre.
Our Chat Assistant is available 24 hours a day, 7 days a week and may be able to answer your query. If it doesnโt help with your query, you can connect to an agent.
Simply use the โNeed help?โ tab to the right of your screen.
To discuss account specific information, youโll need to log on to Business Internet Banking to start a chat. Alternatively, you can start a chat in your app by going to โChat with usโ in the โSupportโ menu.
Agents are online Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).
We're committed to providing you with superior service. Sometimes things go wrong, and we'd like the opportunity to put them right for you. If there's something you're not happy with then let us know.
If you have applied for business lending which we've been unable to approve, you can make a business lending appeal and ask for the decision to be reviewed.