Processing information – Neurodiversity

For customers who have Autism, a learning disability or difficulties in processing information if you choose to inform us our staff can provide you with additional support, whether that be:

• Providing longer appointments to allow more time for discussions.
• Arranging appointment times that are more suitable to you and your schedule.
• Choosing a quieter, more private room or location to meet with less distractions, noise and activity.
• Feel free to bring a friend or family member along to your appointments
• We can communicate in a way that suits you, by sending your bank statements and other important documents in different formats, like large print or audio

Further information regarding accessibility options can be found here.

We're proud to have worked in partnership with Alzheimer's Society and Alzheimer Scotland. Together we've built stronger, dementia-friendly communities and are making HSBC a dementia-friendly business.

Take a look at how you can manage your money with dementia here HSBC Managing money with dementia

For customers who have Dyslexia and Dyscalculia, if you choose to inform us our staff can ensure you get the support to best support your needs, whether that be:

Communications: letters and documentation can be provided in a format more suited to your needs, such as large print or communications via audio CD.

Debit and credit cards: For customer who find it difficult to use a PIN number, we can offer these alternatives:

• A chip-and-signature card
• Contactless payments

Talking ATMs: Talking ATMs are useful for anyone who wants to use an ATM but struggles with the screen instructions. They are easy to use, you just need your bank card, PIN and standard headphones (3.5mm jack) such as the kind you get with a phone or MP3 player. Please note: Not all ATMs are the same. The voice instructions will let you know where things are.