Your Security Device

1. Go to your Apple App store or Android Playstore to download the HSBC UK Business Banking app.
2. If you don’t have an active physical Security Device:
   

   Follow on-screen instructions and use the Security Device Replacement Code that was sent to you either via SMS or post to set up the app.

   If you have an active physical Security Device:

   Follow on-screen instructions and use your physical Security Device to generate a code to set up the app.

3. Once the app is set up, you’ll find the Digital Security Device at the bottom of the log on screen.

If you need to replace your physical Security Device, start a chat with us by clicking on ‘Need help?’ on the side of the screen. One of our agents will assist you.

To generate a code on your Digital Security Device:

1. Follow the on-screen instructions on Business Internet Banking to see which code is required.
2. Open the HSBC UK Business Banking app and tap ‘Digital Security Device’ at the bottom of the log-on screen.
3. On the app, select the code you want to generate then confirm your biometrics or passcode to generate a 6-digit code. This will refresh every 30 seconds.
4. Enter the code

To log into Business Internet Banking using your Digital Security Device:

1. Go to the log on page
2. Enter your username
3. Choose ‘Log on via Business Banking app’

If you need a physical Security Device, start a chat with us by clicking on ‘Need help?’ on the side of the screen. One of our agents will be able to assist you on your query.

To generate a security code on your physical Security Device to log onto Business Internet Banking, simply:

1. Press and hold for 2 seconds to turn on the device
2. Enter your PIN
3. Press once to delete one character, press and hold to clear the screen
4. After you've entered your PIN and you see the 'HSBC' screen, press the green button again to generate a log on security code
5. After 30 seconds of inactivity, the device will automatically switch off - your device does not have an off button

To create new or amend existing payees details, you'll need to use the yellow button to create an authorisation code.

Amending existing payees:

1. Log onto Business Internet Banking and go to ‘Manage payees’ under ‘Manage Payments’

Creating new payees:

1. Click ‘Add new payee’ or go to ‘Make a bill payment’, and click add new payee button and select to a pay a verified organisation or enter details for the payee you wish to pay.

When you have entered your details you will be asked to enter a confirmation code.

If you need to change your physical Security Device’s pin, simply:

1. Unlock your device, then from the HSBC screen press and hold button 8 for 2 seconds to access the change PIN function.
2. Enter your new 4 - 8 digit PIN using the keypad (Press the green button if you need to delete one character and hold it to clear the screen).
3. If your new PIN is less than 8 digits you'll need to press the yellow button. If you choose an 8 digit PIN then the device will skip straight to the next screen and ask you to confirm your PIN.
4. Confirm your new PIN by re-entering it. When the final digit is entered the screen will automatically progress. (Press the Green button if you need to delete one character and hold it to clear the screen.)
5. 'NEW PIN CONF' is displayed for 2 seconds if the PIN is successfully changed. The device will turn off after 30 seconds.

If you see a 'Fail PIN' message then the two PINs entered did not match and the Security Device PIN is NOT changed. You can press the yellow button and re-start at step 1.

If you see a 'not SAFE' message displayed then the PIN entered is weak and can be guessed easily. You'll need to choose a new PIN and then confirm it to finish the process.

This is the welcome screen. You will see this once your PIN has been accepted.

You will need to create a new Security Device PIN. Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111.

Enter this into your Security Device and press the yellow button.

Tip:
If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN.

The Security Device is waiting for you to enter your PIN. The number of dashes shown on the screen is equal to the number of digits in your PIN.

If, when setting up your PIN for the first time, the two entries do not match, this message is displayed.

Simply press the yellow button to return to the PIN setup and repeat the steps, making sure the two entries match, to set up your PIN.

The new PIN you have entered is not safe and could be guessed. Please enter another PIN.

Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern, such as 123456 or 11111.

• If you enter an incorrect PIN, you will see the message 'PIN FAIL 1'
• Lightly press the green button to enter your PIN again
• You will have three attempts to enter your PIN correctly
• Your Security Device will remember the number of failed attempts you have made
• So if you enter an incorrect PIN again, you will see the message 'PIN FAIL 2'
• And after the third incorrect attempt ('PIN FAIL 3'), the Security Device will become locked
• Please click on the Lock PIN message below to find out what to do next

• If your HSBC Security Device is locked, it will display a seven-digit code on screen whenever it is turned on
• To continue using Business Internet Banking, you will need to reset your PIN online
• To do this, start logging on to Business Internet Banking and enter your user ID
• At the next screen, click the 'Forgotten your Security Device PIN'
• Follow the on screen instructions and you will be given a PIN Reset Code
• Once you have the code, press the green button lightly and quickly - do not hold it down
• You will then be prompted to input the code

Your HSBC Security Device is waiting for you to enter your seven digit PIN reset code.

Once you have entered the code, you will be prompted to set up a new PIN

• If you enter an incorrect 'PIN reset code', a 'FAIL 1' message will be displayed
• You will then be prompted to input your PIN for the second time
• For your protection the Security Device will lock after three incorrect PIN entries
• Please contact the Business Internet Banking Helpdesk if this happens

• If you enter an incorrect PIN, you will see the message 'FAIL 1'.
• Press the green button to enter your PIN again.
• You will have three attempts to enter your PIN correctly.
• Your Security Device will remember the number of failed attempts you have made, so if you enter an incorrect PIN again, you will see the message 'FAIL 2'.
• And after the third incorrect attempt ('FAIL 3'), the Security Device will become locked.
• Please click on the Lock PIN message below to find out what to do next.

• These messages are displayed when the PIN reset code has been entered incorrectly
• Lightly press the green button and you will then be prompted to enter the reset code again
• Please ensure you are entering the reset code exactly as it appears on screen in your Business Internet Banking
• To protect you from fraud, the Security Device will lock after four incorrect entries
• If the PIN reset code is entered incorrectly a fourth time, the Security Device will be temporarily locked and you will be unable to use it for approximately 1 hour
• The 'LOCK PIN FAIL 4' message will remain on the screen until the lock out has expired, then the Device will automatically power off
• When you turn your Security Device back on, 'LOCK PIN' will be displayed on the screen next to and a 7-digit number
• Lightly press the green button and enter the PIN reset code again
• If you are unsure what your PIN reset code is, you can generate another code
• To do this, start logging on to Business Internet Banking and enter your user ID. At the next screen click the 'Forgotten your Security Device PIN', follow the on-screen instructions and you will be given another PIN Reset Code

• The Security Device is unlocked and waiting for you to create a new Security Device PIN
• Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111
• Enter this into your Security Device and press the yellow button
• Tip: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN.

Press the yellow button to return to the PIN setup and repeat the steps to set up a PIN.

The new PIN you have entered is not safe and could be guessed. Please enter another PIN.

Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern, such as 123456 or 11111.

You have successfully set-up your PIN. You can now use your Security Device.

This message indicates that a button is being pressed and held for too long.

If you press and hold a button for more than 7 seconds, the device will switch off to preserve battery life.

These are the low battery messages.

The bAtt messages are displayed for two seconds each time the device is switched on. After two seconds, the device works as normal.

bAtt 2: 2 months remaining
bAtt 1: 1 month remaining
bAtt 0: replacement needed

Please contact Business Internet Banking Helpdesk to arrange for a replacement device to be sent to you.